Abstract: In order to enhance the operation efficiency of the metro transfer station, increase the comfort of pedestrian transfer, and reduce the evacuation time when emergencies occur, based on the social force model, and by using the method of simulation modeling, this paper took a metro transfer station in a city center as the research object, simulated its operation process, comprehensively evaluated the utilization of facilities and equipment, proposed the scheme of guiding route optimization and facility improvement, and optimized the crowd evacuation scheme in emergencies. The results show that the optimized guiding route can reduce the total pedestrian flow time, improve congestion, and reduce evacuation time in emergencies. Under the zero risk condition, this method can improve the distribution capability of the transfer station.