Application of business process management to Railway Customer Relationship Management System of railway freight trafic
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引用本文: | 连志丽, 王鹏, 翟高寿. 业务流程管理在铁路货运客户关系管理中的应用[J]. 铁路计算机应用, 2007, 16(8): 31-33. |
Citation: | LIAN Zhi-li, WANG Peng, ZHAI Gao-shou. Application of business process management to Railway Customer Relationship Management System of railway freight trafic[J]. Railway Computer Application, 2007, 16(8): 31-33. |