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数智化发展背景下铁路办公信息系统的建设研究

Construction of railway office information system in context of digital-intelligentization development

  • 摘要: 针对当前铁路办公系统存在的系统集成度低、数据共享不足及智能应用薄弱等问题,围绕数智化转型背景下提升铁路办公效率与智能化水平的目标,研究、设计了铁路数智化办公系统,并详细阐述了其架构及功能。在公文处理、督察督办、政务值班及会议管理等关键业务场景中深度融合智能写作、智能流程审批、音视频处理与自然语言处理等人工智能技术,实现了业务流程的智能化重构。在某铁路单位的试应用结果表明,该系统可显著提升公文拟制效率50%以上,错误率降低70%,公文审批时间由2.5天缩短至8 h,会议组织与管理效率亦得到大幅优化。该系统为铁路行业实现管理现代化和运营高效化提供了可行的技术路径与实践参考。

     

    Abstract: In response to the problems of low system integration capability, inadequate data sharing, and weak intelligent application capability in the current railway office system, this paper focused on the goal of improving railway office efficiency and intelligence level in the context of digital and intelligent transformation. The paper designed and developed a railway digital office system, and elaborated on its architecture and functional modules in detail. It deeply integrated artificial intelligence technologies such as intelligent writing, intelligent process approval, audio and video processing, and natural language processing in key business scenarios such as document processing, supervision and urging, government duty, and conference management, and implemented intelligent reconstruction of business processes. The pilot application results in a certain railway unit show that the system can improve the efficiency of document drafting by over 50% compared with the traditional manual mode, reduce the error rate by 70%, shorten the document approval time from 2.5 days to 8 hours, and greatly optimize the efficiency of meeting organization and management. This system provides a feasible technical approach and practical reference for the railway industry to realize modernized management and efficient operation.

     

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